Autism Spectrum Teenagers - Why is it so hard to get work experience?

Despite all the research that has been done over recent years describing the benefits of employing young people on the autism spectrum, it seems that we have a long way to go before we, as a society, fully embraces the power of the kid with autism (and the adult, as well, mind you).

Evidence abounds that people who display autistic behaviours are actually the ideal employees. Those employers who have been brave enough to employ a person 'on the spectrum' attest to their:

• ability to get the job done without distraction (no social chitchat, slagging off for an hour or two, long lunches etc,)
• learning abilities which mean they usually only need to be shown how to do something once
• attendance record (they hardly take any time off, because, well, work days are work days)
• timekeeping prowess (if you want them to start at a particular time and finish at a particular time, they will be there)
• determination to do the job to the best of their abilities, and
• not providing minute-by-minute updates on just how great they are at their job (they just do it!)

So, I was mightily upset when a local dad posted on the local community facebook page just yesterday that, despite there being so many jobs coming up for young people where 'experience is not necessary' (we are in a beachside area where the crowds swell for summer), his 16 year old son had been rejected for upwards of a dozen jobs. No doubt he would have he had trouble completing the bizarre online form, and answering questions about 'where he would like to be in five years time' and 'how would he deal with an angry customer'.

Clearly, these kinds of stock-standard interview questions are anathema to people on the autism spectrum. They think from day to day, and long range plans are just not something within their scope. Likewise, dealing with a difficult situation can be learned, but without a context, a question like 'What would you do if...' is irrelevant to them. 

The other problem faced by young people with autism is the form-filling stage, which often eliminates them even before they get to the interview. People on the spectrum can be brutally honest, for example if asked about working preferences they might put down that they are not willing to work evenings because they don't understand the concept of evening, or they find it too vague - providing the actual time periods involved would lead to a better level of understanding on both sides.

Interview questions and forms aside, when you consider that a significant number of customers of  nurseries, fast food chains, supermarkets, cafes and hardware stores will demonstrate autistic traits, the owners and managers of these establishments would find added benefits in employing a broader range of workers with 'different gifts and talents'.

Thankfully, the power of social media worked well for this dad and his son - they received several invitations to attend workplaces, and, with a little bit of luck, this young man will be on his way to his first paycheck by now.

With a little support and education, I am sure that most employers would be happy to adapt their practices to enable them to find the right employees. I have developed a check list that I have used in my interactions with employers, which many have found very useful. If any potential employers, or parents of young people with autism would like a copy of this, just let me know by sending your email address in the comments section.

The latest job search strategy - environment scanning

We've heard about networking, information interviewing, tapping into the hidden job market. Chances are you have used all these strategies, or at least heard of them.

Last week I talked about the trend towards insecurity in employment, so this week I want to tell you about a less well-known, but important career development technique called environment scanning, which can assist with the career decision making and subsequent planning processes. This actually started as an organisational development tool, offering businesses and other employing entities new ways to look forward and plan for a future that is characterised by many unknowns. In career development today, this term makes sense, as these days we are all trying to 'best fit' ourselves for futures that cannot be guaranteed. We have all heard the news that most of the jobs we will be doing ten years from now have not been invented yet, and those that will continue to exist will be carried out quite differently, thanks largely to technology and the increasingly global nature of work.

The kind of environment scanning I want to talk about bears some similarities to what career practitioners have traditionally called 'opportunity awareness', 'understanding the world of work', or just 'labour market awareness', but these are not quite the same. Let me explain.

'Opportunity awareness' is part of Career Development 101, it is the other side of the coin to 'self-awareness'. Broken down, this means that in order to have a meaningful, self-directed career, you need to understand yourself in a work-sense (your skills, talents, interests, motivations, core values and drivers, your social context, also your perceived and real limitations), as well as what opportunities exist for you. Sounds fair enough, doesn't it? Unfortunately, though, what this implies is that there is a job out there with your name on it; that there will be something just right for you and all you have to do is prepare yourself and it will come.

The thousands of law, medicine, education, engineering and accounting graduates working in non-related and often low-skilled jobs should be evidence enough that simply doing a course and graduating does not guarantee a job in that field. More than ever before, the labour market is far from being an =SUM equation.

The fact is, there may be a large number of jobs you can apply for, or, there may be just a few, or in fact zero opportunities. There may be a hundred jobs you would be more than happy to undertake, and which you feel at least somewhat qualified for, but for one reason or another, you are never going to get thanks to the increasing knowledge of creeping credentialism and the multiskilling hangover (to be the subject of another blog post). Understanding the world of work generally may be useful in developing your theoretical knowledge, but it is not going to get you a job and could, quite possibly, be a source of disillusionment. In any case, even if you find the contemporary labour market a fascinating field of inquiry (as I do), this is a field of constant change, and I doubt that many people, even career practitioners, have the time or energy to keep up to date.

This is the basis for the mistakes parents and other adults with good intentions make when they advise young people to become a this or a that.  Their knowledge is, quite simply, limited and flawed. This is why people believe, truly, that because there are well-paid jobs as a doctor, accountant, lawyer, therefore studying to become one of these will mean you will in fact become a well-paid doctor, accountant or lawyer. In most cases, this is really bad advice, on a number of levels, but most of all, because unless you are truly gifted and passionate, you will only ever be an average doctor, accountant or lawyer and the really good jobs will always elude you.

So, what is environment scanning and where does it fit in? It is a number of things.

1. Firstly, it is an active process, or should I say a pro-active process. You are not passively reading the Job Guide or listening to an industry group paint their field with a coat of gloss. You are actively engaged in finding out the information you need to make the right decision for you.

2. Secondly, environment scanning is unique, because you are unique and your career needs and goals are unique. So, every single person will develop a unique and different view of their environment.

3. Thirdly, environment scanning puts you in the driver's seat. You are actually making decisions about the environment, whether it is friendly or hostile, open or closed. This helps you adopt an analytical approach.You determine the parameters for your scan: how far will you search geographically, how in-depth, and over what period of time. In fact, if you are properly engaged, environment scanning is something you are doing, to a greater or lesser extent, all the time.

4. Placing this in fourth position does not mean it is less important. Environment scanning is a holistic process: it engages the spirit, the imagination, your creative core. You need to, firstly, imagine one or more possible futures for yourself - you want new information, not old data. You are adopting a stance of curiosity, which enables to you discover new possibilities inside organisations, or perhaps in a business idea for yourself. Does that sound exciting? This process is akin to 'job crafting', in which you work towards creating your own 'best fit' job, perhaps by showing the leaders of an organisation how you can assist them to achieve their goals, or maybe in starting a business yourself to fill a gap in the market.

5.Lastly, if the last four elements are taken seriously and implemented, environment scanning is profound, creating a lifelong interest and the motivation to achieve. You have, in essence, found your life's work.

Does this all sound a bit new-agey and creepy? That's OK, you don't have to engage in any of these activities. In fact, I predict that less than 5% of people will ever be brave enough to really embrace this technique, which makes it all the more likely that the 5% minority will succeed.

If you are part of the 5 % and want to know more about how to undertake a successful environmental scan, along with other contemporary job search techniques, you'll be able to do so very soon, by reading my books, 'Who's Who in the Zoo? and 'What's New in the Zoo?'; both will be out later this year.

The latest job trend - insecurity!

Is your job on the line? It probably is, whether you are working on a permanent, casual, or contract basis. I wasn't around during the Great Depression, and it sounds like it was pretty bad for a lot of Australians, but I think the outlook for workers today is equally grim, but in a very different, twenty-first century way.

I've seen a lot of change in the Australian labour market since I was a fresh, bright-eyed nineteen year-old clerk in the Federal Department of Employment (then it was tied to Immigration, interestingly). This was my entry point into my own world of work and my initiation as a budding career development practitioner. While I thought I was just having fun working with larrikins in the Commonwealth Employment Service I learned the ropes of social security benefits, government funded employment programs, jobless statistics and industry reports, and, even more importantly, I learned a lot about people and what they want and need from jobs.

I have often made predictions about what was going to happen in the labour market, with some accuracy, but mainly to myself and family members, or to colleagues and friends during philosophical discussions. I have never thought to put out a prediction publicly. I have never seen the value in it, especially when the outlook does not look good. However, I am going public with this prediction, actually, in the hope that it does not eventuate.

I predict that, for the average Australian worker, real wages will fall significantly over the next five years. Tony Abbott wants Australians to earn less, and, like it or not, what Tony wants, Tony seems to get. One way or another, he is definitely not the Australian worker's friend. The 457 visa floodgate has opened and willing workers are pouring in from overseas. Didn't you notice all those people flying in while the Liberals have been so busy announcing their successes in stopping what  was always a paltry number of boat arrivers? Anyway, these 457 visa holders are very happy to work in crummy conditions for far less than the minimum wage, as recent 'alleged' news stories about Koreans working for a certain mining company illustrate . Unions have shown little grunt or ability to change or end this situation and will not, at least as long as we have Liberals in power.

I'm obviously not happy with our neo-conservative political situation but I am going big picture here, way above the blame game. So, back to the prediction. Wages will be cut for Australians who want to compete with the incoming workers, but so will jobs for Australians. Like manufacturing, white collar jobs are heading overseas. Health care and insurance claims are processed in India and Japan, while your call centre is in the Philippines.

Alongside this, I predicted a while back that as the 21st century advanced, more and more Australians would be working casually or under contract; that there would be less jobs in large organisations and more need for outsourced labour. This is already becoming obviously the trend. Cutbacks and retrenchments (or is that right-sizing) are everywhere.

We want all of our young people to get good vocational training, but where will they find jobs? Australia is a living conundrum. On one hand, we already have far too many graduates than there are available jobs.On the other hand, we need more teachers, nurses, doctors, paramedics, but we have education systems that fail to supply these in the right proportion, and career opportunities at the end do not match our actual need.

For the seventy-five percent of us who don't have a degree, plus those who do not work in the area in which we qualified, one of the chief barriers to success in job search is that 'demonstrated skills' drives the whole recruitment process. This means, people are competing with hundreds, possibly thousands of others, for jobs that have an extremely 'tight' set of required skills (which is heavily enforced by the Applicant Tracking System) - unfortunately the notion of transferable skills has not penetrated the minds of most recruiters and hirers. For example, a client came to see me recently, she had worked as a bookkeeper for many years using a range of software, but not MYOB. She had absolutely awesome bookkeeping skills. After more than 200 applications she was still not hired because, rather than asking questions that would identify her ability to use MYOB, the questions stopped after 'Have you used MYOB?' and her truthful answer was, 'No'. I sighed, gave her a free copy of MYOB I had lying around and told her to go home and set herself up a home accounting system. She did. We wrote on her resume that she had used MYOB. She applied for a job. At the next interview, able to answer 'Yes, I have used MYOB', she got the job. Interestingly, they did not ask one more MYOB-related question.

One of our big problems is the mismatch of qualifications and available jobs. We have a large pool of workers trained for jobs that don't exist.We have jobs going that people could actually do well, but the selection process begins with a particular qualification (even for lowly clerical roles, older workers with years of experience are shut out because they don't have a Certificate in Business Administration).

Does the answer lie in retraining? Retraining for what?  Besides the fact that spending 6-12 months studying something you already know is ludicrous, how do we know that next year the benchmark for entrants will not be a Diploma, that the Certificate in Business Administration is all but useless? How can we be sure jobs will be available in any other current line of work?

Retraining is simply not an option for many people, especially if it means sacrificing opportunities to job hunt. Studying is far less palatable when you are fighting to keep a roof over your head, and with funding cuts to training programs anyway, it's not hard to see why most people aren't warming to the prospect of undergoing lengthy self-funded training programs with dubious employment possibilities at the end.

Not long ago, employers used to train people on the job, nowadays they will be more likely to purchase a product and leave it up to the person operating it to work it out, or if they are lucky, they may get a few hours of vendor training thrown into the purchase price. When they hire someone new, it becomes a requirement to already know the product - the employer is not interested in wasting time training a new person, they want them pre-manufactured.

So, in summary I further predict that within the next five years we will have a large pool of workers with outdated or unusable skills that do not match employers' requirements. This is a safe prediction, because it is already happening. But this situation will get much, much worse as no one, not even me, can guarantee what course a person should do to ensure any level of job security.

A also predicted a while back that as the 21st century advanced, more and more Australians would be working casually or under contract, that there would be less jobs in large organisations and more need for outsourced labour. This is already becoming obviously the trend. While for some of us, the jobs we had are still needed, we are just doing it another way, more Australians are becoming, effectively, itinerant workers, at the mercy of the on-hire process. Those of us who want to take some control are opting to go into business for themselves. These new-age entrepreneurs are often reluctant business people, and are ill-equipped to handle the rigours of financial and business management, not to mention marketing, administration and tax accounting.

We currently have a labour market in chaos. It is disconnected, unpredictable and constantly shifting. My prediction is that it will get a whole lot worse, and that there will be many casualties. For individuals who find themselves in the middle of this maelstrom, unsure which way to go, I offer this advice: Stop and breathe, accept that many things are out of your control, then accept that you must take control of your own life. This is your anchor. This means not rushing into anything, especially not because someone on the TV or radio tells you that you too can have a career in aged care or personal training (some of us will, but most won't). Take stock of your successes, and eliminate from your thoughts the bits of the 'old you' that are hampering you in the present. Times are changing; you are reshaping yourself. Look around with fresh eyes at what is happening in your local area, or in a new area you might want to move to, and try to identify some areas of interest for you. This is called 'environment scanning' which is the topic of my next blog.

Adios for now
Julie

Resume or CV - What's the difference and who cares?

Do you want to be successful, or is failure your preferred option? If you prefer the former, whether you call yours a resume (which means 'summary') or CV (which roughly translates to 'my life story'), this personal marketing tool is an essential  item in your jobsearch toolkit - but preparing it is fraught with a range of potential disasters.

 Don't worry, there is plenty of helpful information at hand. A google search today revealed that 'writing a resume' provides over 21 million results, and 'writing a CV' over 17 million. Simply google 'resume' and you can choose from almost 1 BILLION results.Yet, despite the plethora of data and advice available, it is amazing to find so many poorly written resumes/cv's around the place. It can only be assumed from this that information does not necessarily lead to knowledge or ability.

I can't tell you how many articles and books I have written myself that provide truly outstanding information which, if followed, would lead to the production of amazing resumes. Sadly, none of this seems to have lifted the quality of resumes that are sent out in the hope of getting a job interview. (For those of you who do not know about my sense of humour, please take this last paragraph with a grain of salt.)

I guess it is like anything really. If your car develops a strange sound whenever you turn a corner, you have a number of options. One, you can ignore it and hope it will go away. Two, you can take a look, perhaps undo a few nuts and bolts and see if your untrained eye can detect the source. Three, you can ask a non-mechanic-but-more-mechanically-minded-than-you friend to take a look. Four, you can read the manual or google the problem and hope to get some kind of relevant answer. Five, you can book it into the mechanic and get them to fix it, for a price.

Resumes are a bit the same. Just like a car needs to take you from one place to another, your resume needs to take you to your next job. If it doesn't get you interviews, you can simply stop applying, or just keep sending it out in the vain hope that someone will eventually like it. You might decide to do some self-analysis, and check it over and see if there is anything your untrained eye can see that is glaringly wrong with it. You might show a friend or family member, but their love for you may blind them to glaringly obvious omissions or mistakes. You might turn to one of billion websites in the hope that you will find a diagnosis there for why your resume is not working. Or, you could get a professional to take a look at it, for a fee. I know which one I recommend, but maybe as I am a professional resume writer I am a bit biased.

But let's look at it a different way: your resume is a tool, it's only purpose is to get you noticed. If you are not being noticed, or are being noticed in the wrong way, you are closing doors to many (possibly great) careers. If your resume needs work, do you procrastinate for days, weeks, months or even years? Or, do you spend hours browsing the web, or spend inordinate amounts of time drafting and redrafting your resume? Or, do you see it simply as a task to be done and forgotten.

If you want to get a great resume, think about this - what is more valuable to you - your precious time, or a few dollars?

Sorry if this sounds like a thinly disguised ad for my services. Yes of course I would love to take a look at your resume and tell you what is wrong with it, and help make it really great if you are willing to trust me to do so (thousands have, so you are not taking too great a risk here).

Whether or not you use my services, or those of another professional writer, my main message is twofold:
1) We are all good at different things, and
2) No one can be good at everything.

People often ask me if getting help from a professional will guarantee that they will get an interview. Of course it can't, but which risk are you more willing to take? To me, it's a no-brainer.

(That reminds me, I must take my car in for a service, that knock in the engine is a bit of a worry...)

I hope your resume or cv is doing its job and opening the door to your next career. Which brings us back to the beginning ... if you really want to know what the difference is between a resume and CV, I'll answer that one in my next post.

Reinvent Your Career - For Adults Only

This month is a highlight in the career diary, the Reinvent Your Career Expo is on in Melbourne over the weekend of 11 and 12 July. My career practitioner colleagues and I will be providing free career health checks and resume checks. We will also be offering a smorgasbord of seminars on a range of career and job search issues. You can find out more about this on the Career Dimensions web page as well as at www.reinventyourcareer.com.au.

This expo is aimed at adult career changers and so I have been thinking about how adults manage the career change process. It is understandable that students often have trouble working out what to do with their lives; after all, everything is new to them and they don't have a lot of life experience to work with.

But an inability to make good career decisions, and to take appropriate actions, is not restricted to young people. From my experience working with people across the lifespan and in diverse industries, I think we have a long way to go before we can say we do this well. I count myself in this group, if I am being honest. I have often found career change to be a difficult process, fraught with complications and strong emotions.

I have had trouble leaving a job that I have been unhappy in. I have dithered and delayed moving on to something better due to what I have argued is loyalty when really it had more to do with fear of the unknown. I have cried myself to sleep at night wondering why I didn't seem to fit in, couldn't develop a particular skill or do a task as well as others around me, and have berated myself for being lazy and not putting in enough effort when really I was simply a square peg in a round hole.

Does this sound familiar? What is even stranger is that, despite my ability to help others dream about the perfect career and then take steps to make it happen, I still struggle with all these issues myself. So it appears that knowledge does not always equal power!

But there is good news. Career change can and should be a highly positive experience. If we can identify the real issues, rather than laying blame on a difficult boss or boring tasks, we can begin taking real steps to move on.

At each stage in life we have different needs, and recognising when our needs have changed, or when we are no longer challenged in a particular work environment, is the first step to reinventing our careers.

Why don't you give yourself the opportunity right now to work out what it is you need from your career, and then measure these against your current job role. Are you feeling stressed, unchallenged, or just plain bored? You probably need to move on. If this sounds like you, why not start with one small step? See a career counsellor! Reply now and find out how you can reinvent your career.

The poll we conducted in July 'Have you ever stayed in a job past its use by date' attracted 7 responses - 6 Yes and 1 No. On the basis of this poll (which admittedly isn't truly representative of the population at large), 85% of people have stayed too long in a job. Which is quite believable, based on my own anecdotal evidencesourced from direct contact with clients.

How important is a university degree when competing for jobs?

My career coaching work provides me with plenty of opportunities to meet highly talented people, across a wide range of industries and occupations. Most of the clients I see are dedicated and hard working with a fantastic array of skills that are in hot demand, demonstrated by their high incomes and excellent appraisals. Not one of the people I have seen over the past two years has taken their career for granted, using every opportunity to increase their employability along the way.

I can easily see that these people have been assets to their employers in the past, and are respected in their current workplace. They will have no trouble getting a new job when they are ready to move on in their career - or will they?

Well, they shouldn't. But something quite strange has happened over the past two to three years. Subtle developments in thinking have caused a mindshift about what makes a candidate worthwhile, with the result that a university qualification is now viewed as a baseline requirement. This phenomenon may have been instigated by recruiters, desperate to find a surefire shortlisting mechanism. It may well be driven by new leaders who have all emerged from tertiary studies and can't imagine why anyone would dare step out in the world of work without at least an honours degree. Perhaps companies are sensing that they need to gear up to meet global workforce expectations. Certainly the universities themselves, hungry to fill their places and obtain their government funding, are getting the message out that you are nobody without an alumni pin to call your own.

So where does this leave my wonderful clients, some of whom have TAFE diplomas, others have clocked up twenty or more years in the workplace, many of whom have mortgages, families and other general living expenses? They would love to be able to fit in time to study, but a university degree takes quite a lot of time and effort to achieve.

There have been moves to address this perceived inadequacy in our over-thirties workforce. Universities have begun offering postgraduate vocational qualifications to assist people with work experience to obtain higher degrees, and to eliminate the need to obtain a Bachelor's degree before doing so. However, those who have a Graduate Certificate in something wonderful are still being told that these qualifications don't count for an awful lot if there is no undergraduate degree behind it.

This worries me on a number of levels.The first relates to advising my clients. Do I tell them to drop their wage to that of a casual waitperson like those who are twenty years younger are doing? Is this even feasible? What may happen at the end of a three or four year degree? Will creeping credentialism attack again and place them in the position of needing a Masters qualification?

My second level of concern relates to the obvious repercussions on our society as a whole when we no longer value what people have to offer in the workplace. Apart from the obvious economic and social implications, and the demoralisation that goes with rejection upon rejection in the job application process, there is a lack of fundamental commonsense about what makes the world turn.

I have a number of university qualifications, including an arts degree, and I am happy to have these achievements behind me. But they don't make me better at what I do, they are just one form of learning that make up my work intelligence.

I wonder just how realistic it is to expect a person who works a 60 hour week to add a study program into the mix. What are the damaging effects of having overworked, overstressed, underconfident workers who feel that nothing they have done or can do will be good enough.

It is definitely time for a rethink. If society at large is going to insist that everyone needs a degree, then we need to make it possible for them to get one. If we decide it really isn't that important, we need to rethink the messages we are telling ourselves and others.

Do recruiters really do background searches on jobseekers?

On speaking to a range of recruiters in the Melbourne area during the period March to May 2009 I found quite a mix of responses to this question. It is generally accepted in the industry that recruiters have, wherever possible, performed background searches. Let's face it, they can't rely on candidates to tell the whole truth about themselves. In a majority of cases this is not a problem, and who would want to know every little detail anyway? However, the cost of hiring an employee is significant and recruiters have their own reputation to uphold.

Traditionally, background checks have involved consulting referees prior to forwarding a shortlist of suitable candidates on to a client. In addition, more informal approaches have been adopted as well, such as speaking to someone who knows someone etc., which was always easier in smaller communities and niche areas than for general roles in large cities. Facebook, Twitter and LinkedIn are all easy-to-access social networking sites which make background searching easier. Others come and go as well, but at the present time these are the sites accessed most often.

So, we know they do it, but just how widespread is the practice? Unsurprisingly, the responses I received fell into always, never, and sometimes categories. Those who fell into the 'always' category tended to be involved in recruiting for professional and executive roles where the stakes are high - large salary packages are involved, high levels of responsibility and security access. This was particularly widespread in niche areas such as finance, IT and HR.

Graduate recruiters would not admit to undertaking background searches across the board, but most agreed that they often perform background searches in the final stages, and especially when they are trying to separate two or more excellent candidates. On-hirer firms also fit into the ‘sometimes’ category. Recruiters who sometimes performed background checks using social networking sites were those sourcing candidates for retail, hospitality and administration roles, while those in the 'never' category included short term filling and blue collar roles. The reason cited most often was a lack of time, urgency of placement and the belief that it didn't really help with their decision making process.

Interestingly, of those who said they always performed background searches, around half said this did not make the selection process easier. It seems that if you dig deep enough you will find the dirt on anyone. Working out exactly which dirt relates to employment suicide is another big issue, with responses as varied as those undertaking the searches.

Generally it was accepted by all recruiters that jobseekers should be cautious about what they show the world. Examples abound describing how successful candidates have had offers withdrawn after an unfortunate activity was recorded and/or applauded on Facebook. The recommendation is that, if you must use the web to document everything you do and are, keep that one private, for viewing by your friends only. Have another that is available publicly to present you in the best possible light.